Arhhhh how sweet! I got a letter from my beloved Jetstar addressed to me, yes ME. Like FINALLY! I was damn excited while tearing open the letter so very gently, oh no like vigorously I meant, sorry still ohsosurprised over the fact that I have gotten Jetstar's reply! JETSTAR man don't play play! A little too unbelievable indeed.

Attn: Ms Josephine Tan
Customer Service Ececutive (with the most perfect english)

To my beloved Jetstar,

I refer to your nice, sweet little letter dated 17 April 2009 (which I only received today, 22nd April) and I can't express how impressed I am because your mailing process is sodamnfuckingfast!

'We refer to your letter received on the 18th March 2009...' What's the date today? Is it 19th or 20th March? Oh no, it's already 22nd April! Not even one week or two weeks from the date, but one whole bloody month! Took them one whole month, taking their own sweet time to reply me.

'We sincerely apologised for the delay in refund...' No, it's not my typo error. The D was there printed in black and white. Please refer back to the original evidence as above. Gosh, is Jetstar really a local airline? PLEASE, no. It's doing our country no good with all these grammar errors in just a single fine piece of letter!

'While our Jetsaver tickets are non-refundable (oh, but how come your staff called on your company's account to offer me the refund on the flight date itself?), our management has decided to make an exception as a gesture of goodwill (awwww, how very sweet of you! mwahs!) and refund all passenger affected....' I feel so very honoured to be the exception! Where's the aSS? Grammar!

'This letter will served as the final status on the refund' Did you just forget the fullstop or are my eyes playing tricks on me? And another grammar mistake, use microsoft words 2007 for god's sake! Come on man, you don't even take any responsibility or willingness in writing this letter! Ah, and is this your way of telling me to stop calling your customer service hotline? You tell me that this is the final status on the refund? MY refund?

'...... in end April or early May statement.' Yeah, right. So what did writing in to the Jetstar Customer Relations department helped in my refund case? I thought your staff claimed it WILL help make it faster. In the end, I still have to wait 6 whole months all in all. Not to forget I've already waited a total of FIVE months for my refund that has yet to be in.

'Meanwhile we appreciate the time... and thank you for the continuous support.' Meanwhile I appreciate the time you have made me wait exactly one whole month for your precious reply! And I thank you for never ever have me patronizing your service again. Continuous, with a big FULL STOP, support!

Eh buddy, we're from the same country leh, all singapo-lang nehs urr languag oso same same as me ma, bloken here and dere, fullstop oso don wan put. Give me face leh and return me my money lar!

Lastly, screw you.

Yours belovedly,
Gracie
xoxo up your arse.